If the version number that is displayed is 1.0. Note the version number that is displayed.

To determine the version, click to select the file. Is there a file that is named ugin? If this file exists, the plug-in is installed. Note the processor type, speed, RAM, and operating system information, as some Web sites have specific requirements to view their content.ĭouble-click the hard drive icon on the desktop. On the Apple menu, select About this Mac. The browser is set to 'Run using Rosetta,' which will cause the computer to be identified incorrectly as a PowerPC-based Mac.īefore you determine how to address the issue, you should assess the current environment in which the software is running. Your system has an earlier version of the plug-in and does not meet the requirements for the plug-in that the site is using. This behavior can occur for several reasons: When you try to access a Web site that requires Silverlight to display the content, you receive an error message that states that you have to install Silverlight. Silverlight for Mac is not being recognized or you are continually prompted to install Symptoms

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